Operator & Partner Platform Terms

For businesses and partners operating Juice-enabled sites.

These Terms are separate from Juice's consumer Member & Fleet Terms of Service for end-users and fleets.

1. Purpose & Scope

What we do

Juice provides a technology platform that enables Operators to authorize vehicles for access, usage, and payments at physical Sites using computer vision (CV) and other authorization triggers, including (without limitation) Plug & Charge and Autocharge for EV charging and QR/NFC/App in non-vision contexts.

Where you use it

The Platform may be used across your Sites (e.g., car wash, fueling/gas, automatic tolls, parking, retail/drive-thru, EV charging) and related Assets (gates, pumps, stalls, chargers, kiosks, cameras, POS, etc.).

Features, Add-Ons & Connectors

Optional modules ("Add-Ons") and third-party integrations ("Connectors") are available in our portals. Enabling a module is your instruction to process and/or share the minimum data needed for that module to function, subject to these Terms and any in-product Supplemental Terms shown at activation.

2. Key Roles & Definitions

Operator

The entity that controls the Site(s) and Assets.

End User

An individual or business using your Site (e.g., driver, fleet, shopper).

Fleet

A business customer with multiple vehicles/accounts.

Auth Triggers

Mechanisms that permit access/usage/payment (e.g., CV, Plug & Charge or Autocharge credentials, QR/NFC/App tokens).

Operator Data

Data originating from your Sites/Assets (telemetry, session/visit metadata, transactions, plate numbers and imagery where enabled, device health, pricing).

Personal Data

Information relating to an identified or identifiable person.

3. Accounts, Access & Controls

Admins

You designate administrators to manage users, permissions, Add-Ons/Connectors, and Site/Asset settings.

Granular scopes

Access uses Scopes (e.g., telemetry, session events, payment initiation, device control) at tenant, Site, Asset, or group level. You may enable/disable scopes at any time; changes take effect immediately and are logged.

Audit trails

The Platform records immutable logs of feature toggles, connector grants/revocations, command relays, and material administrative actions.

4. Operator Responsibilities (Physical World & Compliance)

Sites & safety

You are solely responsible for physical Sites and operations, including signage, site access rules, traffic flow, barriers/gates, fail-safes, supervision, and emergency procedures. CV outputs and triggers are assistive; you maintain human oversight for safety-critical decisions.

Permits & compliance

You obtain and maintain all permits, licenses, and approvals required for your Sites and use cases (surveillance, tolling, fueling, parking, drive-thru, EV charging, consumer-protection, accessibility, environmental, health & safety).

Signage & consent

You provide clear, compliant signage/notices (e.g., imaging/recording, LPR/ANPR, payment terms/fees, surcharges, refunds, data rights) and, where required, obtain consents and offer legally required opt-outs.

Insurance

You maintain appropriate insurance (e.g., general liability, product/site liability, property, and where appropriate cyber/privacy).

Marketing & pricing

You set and display prices, fees, taxes, discounts, and promotions, and comply with card-network and local pricing/receipt rules (including surcharge/service-fee requirements).

5. What Juice Provides

Platform services

Hosted software, APIs/SDKs, portals, CV services, authorization triggers (CV, Plug & Charge, Autocharge, QR/NFC/App), eventing/observability, rules/guardrails, and command relay to Assets you connect.

Availability target

Core processing planes target 99.9% monthly availability, excluding scheduled maintenance (notice ≥48 hours; typically ≤2 hours/month) and upstream carrier/utility failures.

Support

Portal/email support during published hours; escalations via the support runbook. Dashboards show uptime, latency, and command success.

6. Fees, Billing & Taxes

Standard pricing terms

All new partners are on standard pay as you go pricing terms, as follows.

Credit card sessions

Credit card based automated Juice session fees are 6.25% of the full end customer amount and are automatically deducted before settlement of funds to partner. No separate invoice is required.

Fleet invoicing

Fleet based monthly invoicing is on custom agreed terms dependent on fleet customer and/or volumes. Juice invoices the fleet and deducts a Juice fee, transaction fee, and any international banking fees where relevant. Please contact us for more information.

Fee schedule changes

We will notify you in writing (portal banner and/or email) before any fee changes take effect. If you do not agree with an update, you may disable the impacted feature(s) or terminate under Section 18 before the effective date.

Separately invoiced services

Certain services (for example, site-monitoring SaaS subscriptions or hardware-as-a-service (HaaS)) may be invoiced separately on Net 30 terms. Disputes must be raised within 30 days of invoice date. Undisputed amounts remain payable.

Taxes

Fees are exclusive of taxes. You are responsible for applicable taxes, duties, and levies for your Sites and transactions.

7. Fleet Billing Program (Default-On; Operator Opt-Out)

Program

Juice may onboard fleets into Juice accounts, provide consolidated monthly invoicing to fleets for multi-site usage, and collect on those invoices.

Payouts after collection

Operator payouts occur only after Juice receives successful payment from the fleet or End User (cleared funds). We do not advance or guarantee payments.

Limited payments agent

Where permitted, you appoint Juice as your limited payments collection agent solely to receive payments from fleets/End Users for transactions at your Sites. Our receipt constitutes your receipt; payouts are net of automatically processed micro-transaction fees, any separately agreed fees, refunds, chargebacks, adjustments, and reserves.

Opt-out

You may opt out at any time in the portal or by written notice. Opt-out does not affect transactions already initiated or invoices already issued.

Risk & reserves

We may apply reserves, rolling holds, or offsets for chargebacks, refunds, suspected fraud, or risk, and may net negative balances against future payouts.

8. QR/NFC/App & Ad-Hoc Payments

Flow

End Users can initiate checkout via QR/NFC/App/URL on signage or devices. You ensure codes are properly placed and secured.

Merchant of record

Unless we inform you otherwise in writing, you are Merchant of Record with the payment service provider (PSP). Juice facilitates processing via integrated PSPs without acting as a bank or money transmitter to you.

Underwriting

You complete PSP onboarding (KYC/AML, sanctions). PSPs may impose reserves/holds/limits.

Rules & disputes

You comply with card-network rules and handle refunds and chargebacks. We pass dispute notices via the portal/webhooks.

9. Plug & Charge, Autocharge & Other Credentialed Triggers

Credentials

For EV charging and similar use cases, the Platform can verify vehicle/device credentials (e.g., Plug & Charge or Autocharge) and authorize sessions accordingly.

Compatibility

You ensure chargers/Assets, firmware, and local configurations support selected triggers. We provide reasonable guidance and fallbacks (e.g., QR/NFC/App) where available.

Guardrails

Configure allowlists, geofences, schedules, or spend caps as needed. We log trigger origin, target, and status.

10. Computer Vision (CV)

Capabilities

Vehicle/plate recognition, entrance and queue detection, stall occupancy, vehicle classification, safety/obstruction alerts, and event snapshots/metadata for access, usage, pricing, and settlement.

Operator duties

You provide required notices/signage and any required consents; ensure lawful camera placement and fields-of-view; and avoid capturing adjacent private areas unlawfully.

Sensitive uses

Unless explicitly allowed and lawful, do not use CV for biometric identification of individuals (e.g., facial identification or emotion inference).

Retention & minimization

Default retention for raw video is short operational buffering; event images/metadata may be retained up to 12 months unless you configure shorter or law requires longer. Use masking/obfuscation where offered and export only necessary fields.

Law enforcement

Provide footage/logs only in response to valid legal process; keep records of disclosures.

11. Data Rights, Privacy & Security

Ownership

As between the parties, Operator owns Operator Data; Juice owns the Platform and de-identified/aggregated analytics that do not reasonably identify you or an individual.

License to operate

You grant Juice a non-exclusive license to process Operator Data to provide, secure, and improve the Platform and any enabled Add-Ons/Connectors.

No resale

We do not sell Operator Data. We may use de-identified/aggregated data to operate and enhance the Platform and to publish benchmarks.

Security

We implement industry-standard safeguards (encryption in transit/at rest, least-privilege access, MFA for privileged accounts, segmentation, vulnerability management, monitoring, incident response) and will notify you without undue delay of personal-data breaches affecting Operator Data.

Privacy terms

The Data Processing Addendum in Annex A applies where Operator Data includes Personal Data. Where relevant, the EU SCCs/UK Addendum in Annex A apply to international transfers.

12. Third-Party Connectors & Add-Ons

Your choice

Enabling a Connector/Add-On authorizes data sharing and/or command execution within your configured Scopes/Assets.

Third-party terms

Third-party providers operate under their own terms and privacy policies. We do not control and are not responsible for third-party services.

Removal

We may suspend or remove a Connector/Add-On for security, legal, or operational reasons.

13. Acceptable Use

You will not: (a) violate law or third-party rights; (b) bypass security or rate limits; (c) submit malicious code; (d) access Sites/Assets/Scopes you have not enabled; (e) interfere with Platform operation; or (f) misrepresent pricing, fees, or the origin of data.

14. Intellectual Property & Feedback

Platform IP

We retain all rights in the Platform and improvements. No implied licenses.

Marks

You grant us a limited, revocable license to use your name/logo for factual customer/partner lists; broader publicity requires written consent.

Feedback

You grant Juice a royalty-free, worldwide, irrevocable license to use feedback to improve the Platform.

15. Warranties & Disclaimers

Performance

We warrant the Platform will be provided in a professional and workmanlike manner.

Beta/preview

Beta or preview features are provided "as is," may change or be discontinued, and are excluded from SLAs.

General disclaimer

Except as expressly stated, the Platform is provided "as is," without implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

16. Indemnities

By Juice (IP)

We will defend and indemnify you against third-party claims that the Platform, as provided, directly infringes IP rights, subject to customary exclusions (combinations we did not provide, use contrary to documentation, or use after notice to stop where an alternative was offered).

By Operator

You will defend and indemnify Juice against claims arising from your Sites/Assets or configuration (including signage/consent), violations of law or card-network rules, your use of third-party Connectors/Add-Ons, misuse of Scopes/commands, or product/pricing representations to End Users.

17. Limitation of Liability

Except for (i) IP indemnity; (ii) breach of confidentiality; and (iii) a data-security breach caused by a party's failure to maintain reasonable security: each party's aggregate liability under these Terms is limited to the fees paid or payable by you to Juice in the 12 months preceding the claim. No indirect, incidental, special, consequential, or punitive damages.

18. Term, Suspension & Termination

Term

These Terms start on acceptance and continue until terminated.

Suspension

We may suspend access to address security or legal risk, non-payment, or misuse.

Termination

Either party may terminate with 30 days' notice or immediately for material breach, illegal activity, or safety risk.

Effect

On termination or feature disablement, we cease processing for the affected features and will delete/return Operator Data per Annex A. Transactions initiated before termination may be completed to protect End Users and prevent fraud.

19. Publicity

Public announcements require mutual written consent. Factual customer/partner listings require written consent (email is sufficient).

20. Assignment & Changes

Assignment

You may assign to an affiliate or in a merger/asset sale with notice and if the assignee assumes these Terms. We may update these Terms and feature-specific fee notices communicated during onboarding or in-product; material updates will be notified in advance. If you do not agree, disable the impacted feature(s) or terminate before the change takes effect.

21. Governing Law & Venue

These Terms are governed by Delaware law. The parties submit to the exclusive jurisdiction of the state and federal courts located in New York County, New York.

22. Miscellaneous

Notices

We may provide notices via the portal UI and email to your admin contacts.

Force majeure

Neither party is liable for delays due to events beyond reasonable control.

No waiver; severability

No waiver unless in writing. If a provision is unenforceable, the remainder remains effective.

Interpretation

Headings are for convenience; "including" means "including without limitation."

Entire agreement

These Terms and any in-product Supplemental Terms and written fee notices provided to you form the entire agreement for the subject matter.

Annex A — Data Processing Addendum (DPA)

Roles

For Operator Data that is Personal Data, Operator is Controller and Juice is Processor. When you enable a Connector, Juice may appoint that provider as Sub-processor or facilitate a controller-to-controller transfer, as indicated in your dashboard.

Subject-matter & duration

Processing Operator Data to deliver enabled features/Add-Ons/Connectors for the Term and wind-down.

Nature & purpose

Ingestion/normalization; eventing/observability; CV analytics (including LPR/ANPR where configured); credential verification (e.g., Plug & Charge or Autocharge); payment initiation/routing; logging; support; security.

Categories of Personal Data

Site/Asset identifiers; device telemetry; session/visit and transaction metadata; plate numbers and imagery (if configured); vehicle attributes; limited End User identifiers (tokenized); payments metadata (Juice does not store raw primary account numbers).

Security measures

Encryption in transit/at rest; access controls; MFA for privileged accounts; segmentation; monitoring/logging; vulnerability management; incident response; secure development practices. Summaries of third-party audit reports (e.g., SOC 2/ISO) may be provided under NDA.

Sub-processing

Juice may use Sub-processors (infrastructure, analytics, CV hosting, support, payments facilitation). Juice remains liable for Sub-processors and imposes equivalent obligations. We will notify you of material changes with a reasonable opportunity to object.

International transfers

Where applicable, the EU Standard Contractual Clauses (Modules 2/3) and the UK Addendum are incorporated. Transfer impact assessments are available under NDA.

Assistance

Juice will reasonably assist with data subject requests, DPIAs, and supervisory consultations.

Retention & deletion

Default retention for logs/derived events is ≤ 12 months, unless you configure shorter or law requires longer. On termination or written instruction, Juice will delete or return Personal Data and delete backups within standard cycles, unless legally required to retain.

Audits

No more than annually (unless required by regulator or incident), you may request reasonable audit information or review of third-party reports. On-site audits occur only where legally required and subject to confidentiality and scheduling.

Annex B — Payments & Risk Terms (Ad-Hoc & Fleet)

PSP onboarding

You complete and maintain PSP onboarding (KYC/AML, sanctions). PSPs may impose reserves, rolling holds, or limits.

Settlements & disbursements

Disbursements to Operator occur after successful receipt of funds (cleared) and are net of automatically processed micro-transaction fees, any separately agreed fees, refunds, chargebacks, adjustments, and any applicable reserves. Juice may offset negative balances.

Chargebacks & refunds

Operator manages refunds and is responsible for chargebacks. Juice provides tooling/notifications; for invoices Juice issues, we assist per the Fleet Billing Program.

Compliance

Operator complies with card-network rules (including surcharge/service-fee rules), consumer-protection laws, and receipt/tax requirements.

Optional fast-pay

If offered, early payouts may be available for a fee and are with recourse in case of chargebacks or fraud.

Annex C — Regional Privacy & Surveillance (Summary)

EU/EEA/UK

GDPR/UK GDPR apply; provide lawful basis (e.g., legitimate interests) and required signage for CV/LPR and surveillance. SCCs/UK Addendum apply for transfers.

United States

CCPA/CPRA and state privacy laws may apply; provide required notices and opt-outs where applicable.

Biometrics (e.g., Illinois BIPA)

Do not enable biometric identification unless you have a compliant program (written consent, retention policy, statutory safeguards).

Other regions

You remain responsible for Site-specific regulatory compliance (tolling/transport, fuel, parking, retail/drive-thru, and surveillance rules).

For questions or concerns, contact us at info@js.eco

Juice Serve Inc. — 710 Lakeway Drive, Suite 200, Sunnyvale, CA 94085